RETURN & REFUND POLICY

E-sports GP
Website: esportsgp.com

At E-sports GP, we are committed to providing high-quality gaming and esports products. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted for purchases made through esportsgp.com.

This policy applies to all orders placed through our website.

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1. Return Eligibility

Customers may request a return within 30 calendar days from the date of delivery.

To be eligible for a return, the item must:

• Be unused and in original condition

• Be returned in original packaging

• Include all original accessories, manuals, cables, and components

• Not show signs of wear, damage, or misuse

• Be accompanied by proof of purchase (order confirmation or receipt)

Returns that do not meet these conditions may be rejected.

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2. Non-Returnable Items

The following items are not eligible for return or refund:

• Digital products, downloadable content, or software keys

• Gift cards or promotional items

• Items marked as “Final Sale” or “Non-Returnable”

• Opened hygiene-related accessories (e.g., ear pads, in-ear gaming accessories)

• Customized or special-order products

• Used gaming peripherals showing signs of use or installation

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3. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect:

• Contact us within 5 calendar days of delivery

• Provide clear photos of the product and packaging

• Do not use or install the item before reporting the issue

Once verified, E-sports GP will offer:

• A replacement (subject to availability), or

• A full refund to the original payment method

Return shipping costs will be covered by us only if the issue is confirmed to be our error.

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4. Return Shipping Responsibility

• Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.

• We strongly recommend using a trackable shipping service.

• E-sports GP is not responsible for returns lost in transit.

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5. Refund Processing

After the returned item is received and inspected:

• Refunds are processed within 10 business days

• Refunds are issued to the original payment method

• Original shipping fees are non-refundable unless the return is due to our error

If the returned product does not meet eligibility requirements, the item may be shipped back at the customer’s expense.

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6. Order Cancellations

• Orders may be canceled before shipment.

• Once an order has shipped, it must follow the standard return process.

• Refunds for canceled orders will be issued to the original payment method.

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7. Exchanges (If Applicable)

Exchanges are accepted for eligible items within the return window, subject to stock availability. If the requested replacement is unavailable, a refund may be issued.

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8. How to Initiate a Return

To request a Return Authorization, please contact:

E-sports GP
Email: help@esportsgp.com
Phone: +1 859 759-1169
Business Address: 209 St Clair St
Frankfort, KY 40601

Unauthorized returns may not be accepted.